Help Desk / Support Team Administrator


Your Role

As the first line of support, the Support Team Administrator will be answering phone calls and emails from our clients who are using our in-house developed software. Following the initial communication, you will be responsible for the ticket distribution to the correct project co-ordinator and ensure that the ticket is resolved within the agreed time period and that the client is informed of the progress of their request throughout the process. You will be filing documents on the server, uploading drawings, distributing tickets to the relevant project co-ordinator, identifying bugs, logging software issues and other tasks as required.

About You

  • Good communication skills, both verbal and written
  • Friendly and courteous manner
  • Process driven
  • IT skills
  • Problem solving
  • Organised and proactive
  • Customer service skills
  • Understanding of construction industry processes (desirable)

 

We offer

  • 25 days annual leave entitlement plus bank holidays
  • Company pension scheme
  • Competitive salary and progression opportunities
  • Childcare voucher scheme
  • Complimentary tea, coffee, soft drinks and Friday drinks after work

How to Apply

To apply, please send us your resume, citing the job title to: careers@domegroup.co.uk

  • Location:
  • Central London
  • Salary:
  • Competitive
  • Job Status:
  • Full Time

THE COMPANY

Dome Consulting is an engineering services consultancy and a provider of software to the construction industry. The company itself has been around for over 20 years offering commissioning management and technical authoring services, with the software development division being a little newer.

Our Dome Connect software is considered to be one of the best packages in the business, having been used on some of the highest profile jobs in the country and used across the world. Our iSnag software has made waves across the industry and is one of the most comprehensive solutions to workflow and defect management on the market.