Help Desk / Support Team Administrator

Your Role

The Help Desk Support / Administrator is the core of our internal processes, directly helping and responding to clients via phone and email as well as supporting our project teams both in the UK and worldwide.  You will be primarily using our in-house developed software; assisting users and answering requests, troubleshooting and solving problems or escalating them appropriately and tracking their progress while keeping the client informed, setting up new projects, moving/ uploading/ renaming documents and drawings and a range of other tasks. There are many different aspects to the role and we are looking for a dynamic individual who is willing to learn or develop a variety of skills and join the team. The role is full time and based at our Holborn Head Office, with occasional site meetings or placements.

About You

  • Good communication skills, both verbal and written
  • Friendly and courteous manner
  • Process driven
  • Customer service skills
  • IT skills – including Microsoft Office and general Windows competency
  • Problem solving – prepared to investigate a problem and try to find a solution.
  • Organised and proactive
  • Team attitude

We offer

  • 25 days annual leave entitlement plus bank holidays
  • Company pension scheme
  • Competitive salary and opportunities
  • Childcare voucher scheme
  • Complimentary tea, coffee, soft drinks all day and Friday drinks after work

How to Apply

To apply, please send us your resume, citing the job title to:

  • Location:
  • Central London
  • Salary:
  • Competitive
  • Job Status:
  • Full Time


Dome Consulting is an engineering services consultancy and a provider of software to the construction industry. The company itself has been around for over 20 years offering commissioning management and technical authoring services, with the software development division being a little newer.

Our Dome Connect software is considered to be one of the best packages in the business, having been used on some of the highest profile jobs in the country and used across the world. Our iSnag software has made waves across the industry and is one of the most comprehensive solutions to workflow and defect management on the market.